International Student Union Bratislava
We care.
Are you dissatisfied?
Here’s how to complain, the right way.
- Step 1: Try to Resolve It InformallyStart by addressing the issue directly with the classmate, professor, staff member, or department involved. Often, a respectful conversation or email can solve the problem without needing to escalate it.
- Step 2: Submit a Formal Complaint (if needed)Your complaint should include:
- What happened (brief, chronological explanation)
- Any evidence (screenshots, emails, photos, etc.)
- How it affected you directly
- What result you’re hoping for
- Keep your tone polite & professional
- Avoid exaggeration
- Be specific and honest
- Step 3: Wait for a Response and OutcomeOnce submitted:
- You might be assigned a case officer (university staff)
- You might be invited to a discussion or meeting (you may bring a friend or ISU rep with you)
- A written outcome should arrive within 20 working days
- Submit a follow-up appeal (within university rules)
- Or, in serious procedural cases, seek help from an external body.
Reach out to us at isu.bratislava@outlook.com or talk to us during Welcome Week 2025.
We’ll help you with:- Formalising your draft
- Attending a meeting with you (if possible)
- Translating Slovak <> English
- Advise you on what’s realistic
- Examples of serious academic issues that can be dealt with this way:
- Grade appeals. You submitted an essay that met all published marking criteria, but received a failing grade without clear feedback or marking.
- Plagiarism or academic misconduct accusations. You are accused of plagiarism. For more, see our page on Academic Misconduct.
- Breach of exam regulations. You are removed from an exam because your calculator was not on the “approved” list, even though you were not given information about such a restriction.
- Discrimination in academic assessment. An oral exam score is lowered because you spoke with a foreign accent, despite correct and complete answers.
- Failure to follow course syllabus or university regulations. A lecturer changes the grading scheme mid-semester, making the final exam worth 80% instead of the 40% stated in the syllabus.
- Unreasonable refusal to grant adjustments. You provide a doctor’s certificate for flu the week of your presentation, but your request to reschedule is denied and you receive a zero.
